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Privacy Policy

“Beyond Rewards” program by Bensons Property Group Terms and Conditions.

The Beyond Rewards Program (Program) is a premium lifestyle experience loyalty program which Bensons Property Group Pty Ltd (ACN 063 470 833) (Bensons, our, we, us) operates throughout Australia.

By registering as a Member, using or attempting to earn, access or use any Member Benefits, you agree that these T&Cs will apply to you in respect of the Program.

The following Terms and Conditions (T&Cs) apply to the Program:

1. Definitions

1.1 In this Program, unless the context is otherwise provided, the following words are defined as follows:

Associate has the meaning given to it in the Corporations Act 2001 (Cth).

ACL means the Australian Consumer Law as set out in the Competition and Consumer Act 2010.

Benefits Webpage means https://bensonsproperty.com.au/beyond-rewards/, which is subject to change from time to time.

Beyond Rewards Contact Centre means the contact centre for this Program, which is either via email at beyondrewards@bensonsproperty.com.au or via telephone at +61 3 8602 0800.

Channel Agent means a sales agent, home builder (or an employee or sales representative of a home builder), or a financial planner who is engaged by us and has entered into a Representative Deed with Bensons for the sale of Property.

Completion or Settlement means completion or settlement of a Contract.

Contract means a contract of sale for Property entered into by a Dealer (or their Associates) for the sale or purchase of one or more Properties from Bensons.

Deal, Dealing or Dealt means the entry into a Contract for the purchase of Property directly from:

  • Bensons; or
  • a Channel Agent,

and that Contract becomes unconditional.

Dealer means a natural person over the age of 18 years who Deals in Property.

Eligible Projects means those projects listed as ‘Eligible Projects’ on the Benefits Webpage.

Exclusions has the meaning given to it in clause 4.3.

Expiry Date has the meaning given to it in clause 4.7.

Member, You or Your means a Dealer that has not been rejected by us to participate in this Program.

Member Account means the Beyond Rewards account(s) opened for a Member for the purpose of accruing Points.

Member Benefits means benefits you can earn or be awarded from time to time in connection with the Program and listed on the Benefits Webpage.

Points means the Beyond Rewards membership points you earn under the Program, more particularly disclosed in the Benefits Webpage.

Property means a Benson property that has been Dealt with.

Referral Form means a valid ‘Refer a Friend’ form countersigned by the Referrer and a referred party.

Referrer means a natural person over the age of 18 years who (at the time of a referral under clause 3) is a Member and is not a Channel Agent.

Related Bodies Corporate has the meaning given to it in the Corporations Act 2001 (Cth).

Representative means a director, senior manager, officer, employee, professional advisor, agent, contractor (or subcontractor), or any other person acting with ostensible authority for another legal person.

Representative Deed means a Deed that a sales agent executes with Bensons in order to provide the sales agent with the requisite authorisation to sell a Property.

1.2 All references to dollars are to Australian dollars unless otherwise stated.

1.3 The use of examples is for illustration purposes only and the operative effect of those provisions is not to be limited by the examples given.

2. Eligibility

2.1 The Program is offered automatically to each Dealer and Channel Agent once a Deal becomes unconditional. A Member Account will be opened automatically on your behalf. You may only have one Member Account open at any given time.

2.2 You can choose not to sign up to the Program or to cancel your Member Account at any stage by contacting us at the Beyond Rewards Contact Centre.

2.3 Notwithstanding clause 2.1, if a Member defaults on or before Completion, then their Member Account may be suspended or cancelled (at the discretion of Bensons) until such a default is remedied.

2.4 Where a Dealer is overdue in relation to the sale and/or purchase of Property, we may, at our ultimate discretion, reject enrolment and participation in the Program.

2.5 No Member can earn, use, claim or pool together Points or Member Benefits with any other campaign, offer, reward or program including (but not limited to) Points or Member Benefits earned by another Member of this Program.

2.6 Notwithstanding clause 2.5, where a Member is a Representative of a Channel Agent, clause 2.5 does not apply to them, and these Members may earn, use, claim or pool together with any other campaign, offer, reward or program promoted by us or a Related Bodies Corporate including (but not limited to) this Program.

2.7 We reserve the right not to open, to suspend, terminate or cancel your Member Account at any time without prior notice to you. Your membership to the program is automatically cancelled if your Member Account is closed.

2.8 By participating in the Program, you authorise us to collect, use, store, share or disclose your personal information to each other or to third parties in accordance with our Privacy Policy (which forms part of these T&Cs) for the purposes of participating in the Program. You may access the Privacy Policy here https://bensonsproperty.com.au/privacy-policy/ or on our Website.

3. Eligible Referrals

3.1 Subject to these T&Cs, this Program entitles a Referrer to earn Points as set out in clause 3.3 if a Referrer refers a new Member in accordance with this clause 3.

3.2 In order for a Referrer to be entitled to earn Points as set out in clause 3.3, the following must be received and acknowledged by Bensons (Referral Documents):
(a) a Referral Form; and
(b) a copy of the Contract entered into by the referred party, being a new Member.
The Referral Form in clause 3.2(a) must be provided to Bensons prior to the provision of a Contract under clause 3.2(b). Fully executed Referral Documents must be submitted to Bensons by post at Level 3, 367 Collins Street, Melbourne, Victoria 3000 or via email at beyondrewards@bensonsproperty.com.au.

3.3 A Referrer is entitled to earn up to 5,000 Points for any valid referral under theses T&Cs.

3.4 The Referrer will automatically receive the Points in their Member Account upon the provision of the Referral Documents and the new Member’s Contract becomes unconditional.

3.5 We reserve the right, at our absolute discretion, not to accept a referral.

3.6 There is no limit to the number of new Members that a Referrer may refer under this Program.

3.7 Where a new Member is referred by more than one Referrer under these T&Cs, only the first Referrer making the referral (based on the time and date that Bensons receive a completed Referral Form, determined by Bensons in our absolute discretion) will be entitled to the Points outlined in clause 3.3.

3.8 These T&Cs govern all Referrers and new Members and we reserve the right to take appropriate legal action against the Referrer if the Referrer breaches the T&Cs.

4. Points

4.1 Subject to clause 4.3, you will accrue a designated number of Points for every Dealing in Property. These Points will accrue within your Member Account.

4.2 The Points you will earn can be found in the table entitled Points Eligibility and Calculations Table in clause 11.1. The Points earned are subject to change from time to time.

4.3 You will not earn Points on any of the following:
(a) interest charges on any Property Dealing;
(b) statutory fees and charges on any Property Dealing;
(c) charges for the payment of a Member Benefit;
(d) utilising Points for Member Benefits;
(e) additional charges in relation to promotional offers that are excluded from the accrual of Points;
(f) additional charges for which we do not receive payment in full for any reason;
(g) Members who have nominated an Associate, Related Body Corporate or any other legal person to be the legal holder of the Property under the Contract;
(h) the resale of any Property following its initial Dealing (i.e. this Program entitles you to earn Points once on a particular Dealing),
together, the Exclusions. Notwithstanding the above, we may classify any other charge or fee as an Exclusion at our sole discretion and will notify you of these Exclusions and whether they apply to your Member Account.

4.4 Points may not be accumulated in fractions. To the extent that fractions of Points are earned, these fractions will be disregarded and not accumulated on each Dealing.

4.5 Points accrued in the Program have no monetary value and can only be used towards the Member Benefits.

4.6 Points cannot be converted into cash or credit, and (subject to clause 10.5) Points are non-transferrable.

4.7 Each Point expires (if not redeemed) after twelve (12) months from the date of accrual (being the date that the Contract becomes unconditional) (Expiry Date).

4.8 Sometimes we may run promotions whereby you can earn bonus Points, (e.g. an offer to earn bonus Points on particular Properties, excluding any Exclusions and any other purchases we may stipulate in the T&Cs for that promotion). Some of these offers may be exclusive personalised offers to earn bonus Points based on your individual profile, and will be available only on your Member Account.

4.9 You can check your Points balance in your Member Account by contacting us at the Beyond Rewards Contact Centre.

5. Member Benefits

5.1 Member Benefits can be found on the Benefits Webpage. The Member Benefits are subject to change from time to time.

5.2 The amount of Points required to redeem a Member Benefit is subject to change from time to time. If the amount of Points for a particular Member Benefit changes, we will disclose this change to you through our marketing communications (see clause 9).

5.3 Where a Member Benefit relates to travel, you are solely responsible for any (i) insurances; (ii) airport taxes; (iii) airport transfer fees; (iv) fuel surcharges and levies; and (v) other service fees and charges relating to any travel booking. Such fees will be advised at the time of the travel booking.

5.4 If you do not have enough Points to claim or redeem a Member Benefit, we may, at our sole and absolute discretion, allow you to pay for the Member Benefit using a combination of Points and cash (in lieu of the outstanding Points required to claim or redeem that Member Benefit). The cash amount ascribed to the outstanding Points is to be determined on a case-by-case basis and at our sole and absolute discretion. The cash amount must be made in cleared funds and via electronic funds transfer only prior to any claim or redemption of that Member Benefit.

5.5 Points may be redeemed for Member Benefits by third parties on prior written approval by us. We may request that the third party provide to us an executed third party consent form (which may include private information of itself) prior to the redemption of the Member Benefit.

6. Redemption of Member Benefits and Eligible Projects

6.1 The procedure for redeeming Member Benefits can be found on the Benefits Webpage. All Member Benefits are subject to their terms and conditions and availability. Restrictions may apply to a claim or redemption of a Member Benefit.

6.2 Subject to your Member Account being kept in good standing and you have not breached the terms of a Contract, Members are entitled to redeem Member Benefits in exchange for Points.

6.3 Points must be used on Member Benefits prior to the Expiry Date. For example, the use of Points on a Member Benefit (such as a travel experience) that is set to occur after the Expiry Date will be deemed to be an invalid transaction.

6.4 Once Points have been redeemed, they are automatically cancelled and deducted from the balance of the Member Account.

6.5 You may also be entitled to certain Eligible Projects that can be found on the Benefits Webpage. Eligible Projects will not entitle you to earn additional Points. However, certain Eligible Projects may entitle you to benefits over and above the Member Benefits (for example, priority access to product launches etc). The availability of Eligible Projects is at our sole and absolute discretion.

6.6 Eligible Projects are subject to availability and change from time to time. Through our direct marketing communications, we may contact you regarding any change to Eligible Projects.

7. Limitations of Liability

7.1 You acknowledge and agree that there may be:
(a) a delay in issuing you with, or non-issue to you of, any Member Benefits;
(b) acts, errors or omissions by us in the course of providing Member Benefits (including as referred to in these T&Cs);
(c) loss, theft or damage to any documentation in the course of the posting or delivery of that documentation to you; or
(d) a suspension and/or termination of this Program, including the ability for members to earn Points and redeem Member Benefits,
and to the maximum extent permitted by law (and provided that nothing in these T&Cs limits your rights under the ACL), we will not be liable to you in any way for any cause in connection with such matters, including for any unused Points in your Member Account at the time of termination.

7.2 You agree that any comments, suggestions or recommendations you may receive from us or others as part of the Member Benefits may not be suitable, accurate or complete and you must not rely on them in a way which may give rise to any loss or damage. If you intend to rely on anything in connection with this Program, your reliance should be based solely on your own judgement, including as to the extent to which you should obtain or use any Member Benefits.

7.3 Provided that nothing in these T&Cs limits your rights under the ACL, any liability we may have to you in negligence, breach of contract or otherwise, and all conditions, warranties or representations as to the condition, suitability, quality, standard, fitness or safety of any goods or services supplied pursuant to these T&Cs, whether express or implied by statute, are excluded to the maximum extent permitted by law, and, where liability cannot be excluded (such as where the ACL applies), all liability to you (including for consequential damages) will in all cases be limited to (at our election):
(a) paying the equivalent cost of supplying the Member Benefit again; or
(b) supplying the Member Benefits again.

7.4 Any claim should be directed to the manufacturer or service provider of the Member Benefit pursuant to their warranty information. We will provide you with such proof of purchase information as reasonably available to allow you to pursue such claims.

7.5 Where points are used for travel bookings with a Bensons’ travel partner, you acknowledge that such bookings are supplied by third parties and not by Bensons. On redeeming Points for a travel booking with Bensons’ travel partner, you agree to release us, our Representatives, Related Bodies Corporate and Associates from any and all liability in respect of the redemption or use of any Member Benefit or other participation in the Program. We bear no responsibility for resolving any dispute between you and a travel partner.

7.6 The above limitation of liability in Bensons’ favour also applies to Related Bodies Corporate of Bensons and any of their Representatives.

8. Amendments to these T&Cs

8.1 We may change, suspend or terminate the Program, any Member Benefit and/or these T&Cs at any time.

8.2 We will give advance notice of any such change, suspension or termination on our Website (or you can obtain details by contacting the Beyond Rewards Contact Centre), which will allow you time to cancel your membership within the period of that advance notice, in the event that you do not wish to agree to the relevant change or suspension.

8.3 Where we change the T&Cs, a copy of the revised T&Cs will be available on our Website or can be obtained by contacting the Beyond Rewards Contact Centre.

8.4 If you continue to access any Member Benefits after the period of advance notice has expired, you will be deemed to have accepted the amended T&Cs.

9. Marketing Communication

9.1 You agree that we may send you direct marketing communications and tailored advertising via various channels and media (including by email, SMS, phone, mail, or via advertisements on social media) where you have not opted out (as described below) from receiving such communications and advertising via those channels or media. Your agreement will be deemed to be effective until such time as you opt out of receiving direct marketing or tailored advertising via the relevant channel or media.

9.2 Your Points within your Member Account will be sent to you in our marketing communications.

9.3 You may opt-out of receiving direct marketing communications (including opting-out of receiving such communications through certain media, or opting-out of receiving direct marketing communications via certain channels) by modifying your communication preferences on your Rewards account. In the case of certain electronic direct marketing communications (including email or SMS), you may also use the opt-out/unsubscribe facility we provide in that communication. You can also opt out by contacting us at the Beyond Rewards Contact Centre.

9.4 You can also block or disable cookies by adjusting the privacy settings in your web browser. If you adjust your settings to disable session and certain persistent cookies, you may find that the websites you visit have only limited functionality.

9.5 If you have any questions about how to opt-out or unsubscribe please contact the Beyond Rewards Contact Centre.

9.6 Regardless of whether you opt out of any and/or all marketing communications, you consent to still receive service based communications relating to your membership, including changes to these T&Cs, the Privacy Policy, Member Account balance/transactions or important information (for example, amendments to the Member Benefits).

9.7 If you wish to opt out of receiving service based communications, this be deemed to be a termination event. You will need to contact the Beyond Rewards Contact Centre to terminate your Member Account and you will thereafter no longer receive direct marketing communications or service based communications from the Program.

10. General

10.1 You are responsible for any tax, duty, charge or reporting requirements that may arise from your participation in this Program and we accept no liability for taxes, duties, or other charges that may be imposed by law arising from the redemption of a Member Benefit.

10.2 Our failure to enforce a particular term or condition in these T&Cs does not constitute a waiver of that term or condition by us.

10.3 These T&Cs are governed by the laws of the state of Victoria, Australia.

10.4 We may assign any of our rights under this agreement. We may also transfer our obligations under this agreement to any third party provided we are reasonably satisfied that there will be no detriment to you in the transfer. You agree that we may disclose any information or documents we consider necessary to help us exercise any of these rights.

10.5 Your rights under these T&Cs are personal to you and may not be assigned without our prior written consent.

10.6 If you have any queries in relation to the Beyond Rewards program or offerings, or for assistance placing orders, or you have any questions relating to these T&Cs, please contact us at the Beyond Rewards Contact Centre.

11. Points Eligibility and Calculations

11.1

Eligible Project Name Rewards Points earned per $100 purchase contract value
Anchor and Cecil, Prahran 1 Point
Liberty One, Footscray 1 Point
Chevron One, Gold Coast 1 Point
Vanguard, Malvern East 1 Point
Chronicle, Armadale 1 Point
Chelsworth, Ivanhoe 1 Point